Shipping policy

Production & Delivery in Canada

Standard: Production and delivery usually take approximately 2–3 weeks in total. Free standard shipping is included across Canada.

Express: Production and delivery usually take approximately 10–12 calendar days in total. Express includes priority production and express delivery for an additional charge, subject to availability.

These estimates apply to indoor and outdoor signs unless a different timeline is stated for your product or confirmed in your quotation. Timing begins after payment and any required design approval. Our signs are generally produced after an order is placed. Our 5V USB neon signs are also usually made to order and are not normally held in ready-to-ship stock. Unless the product page states that an item is in stock, please allow for production as well as delivery.

For bulk orders, large installations or projects with special requirements, the schedule confirmed in your quotation applies.

Order Tracking

Once production is complete and your order has been dispatched, we will email your tracking number. You can follow your shipment on our Track Your Order page.

Urgent Orders, Event Dates & Remote Addresses

If you need your sign for a fixed date or delivery to a remote postal code, email support@theartneon.ca before ordering. We will check the available service and confirm the expected timing for your project.

Delivery times are estimates. Production requirements, carrier disruption or customs clearance can affect arrival dates. If your order is delayed, contact us with your order number so we can check its progress and discuss the available options. Your rights under applicable consumer protection laws are not affected by these estimates.

Delivery Outside Canada

For delivery outside Canada, contact us before ordering so we can confirm availability, shipping arrangements, any additional delivery charges and the estimated delivery time for your destination.

Damaged, Missing or Incorrect Deliveries

If your sign arrives damaged, is incorrect, or does not arrive, contact us promptly with your order number. Where available, include photographs of the product, packaging and shipping label. Keep the packaging while we investigate.

We will check the shipment with the carrier and work with you to resolve the issue in accordance with our Return & Refund Policy and applicable law. A carrier's “delivered” scan alone does not automatically end our review of a missing-parcel report.

Contact Us

The Art Neon is operated by Enseignes The Art Neon Inc.
350 Boul Graham, Mont-Royal, Québec H3P 2C8, Canada
Email: support@theartneon.ca

Last updated: October 17, 2026